Privacy Policy

1. Data We Collect for Our Services:

As a provider of elevator installation, modernization, maintenance, and repair services, Elevy Engineers may collect and process the following data:

• Customer name, contact number, and email address
• Site location and address details for installation or service visits
• Elevator specifications, equipment details, and service history
• AMC and contract-related information
• Communication records related to enquiries, complaints, and service requests

2. Purpose of Data Usage:

The collected data is used strictly for business and service-related purposes, including:

• Scheduling installation, maintenance, and repair services
• Providing technical assessments, quotations, and service reports
• Maintaining service records and warranty documentation
• Improving service quality, response time, and customer support
• Ensuring compliance with safety, regulatory, and contractual requirements

3. Data Retention:

Elevy Engineers retains customer data only for as long as necessary to:

• Fulfill service obligations and AMC contracts
• Maintain legally required records
• Resolve disputes or service-related issues

Data that is no longer required is securely deleted or anonymized.

4. Data Confidentiality:

• All customer and project-related information is treated as confidential.
• Access is limited to authorized personnel and service engineers strictly for operational purposes.

5. Marketing & Communication:

• Customer contact information may be used to share service updates, maintenance reminders, or important notices. Promotional communication will be sent only with customer consent, and users may opt out at any time.

6. Compliance:

• Elevy Engineers complies with applicable data protection laws and regulations in India and follows industry best practices to protect customer information.

7. Marketing & Communication:

• Customer contact information may be used to share service updates, maintenance reminders, or important notices. Promotional communication will be sent only with customer consent, and users may opt out at any time.

8. Contact Us:

Have questions, need a quotation, or looking for reliable elevator services? Elevy Engineers is here to help. Reach out to us and our team will respond promptly.